1. Introduction
ReplixPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our WhatsApp automation platform. Please read this policy carefully to understand our practices regarding your personal data.
2. Our Commitment: We Do Not Sell Your Data
We do not sell, rent, trade, or otherwise share your personal data with third parties for their marketing purposes. Your information is used solely for the purpose of providing and improving the ReplixPro automation service.
3. Information We Collect
We collect and store information necessary to provide the automation service:
- Account Information: Name, email address, WhatsApp number, business name, business type, country, and password (securely hashed)
- Automation Settings: Your auto-reply rules, flow configurations, tags, and other settings you create within the platform
- Contact/CRM Data: Contact information from your WhatsApp conversations that you choose to save in the leads section
- Session Data: WhatsApp connection credentials required to maintain your automation connection
- Activity Logs: Records of bot activity, message history, and interaction logs for your review
- Technical Data: IP address and country (for analytics and security purposes)
4. Purpose of Data Collection
All data we collect is used solely for the purpose of running the ReplixPro automation service:
- To connect to and maintain your WhatsApp session
- To execute your configured auto-replies and automation flows
- To store and display your leads/contacts in the CRM
- To save your settings and preferences
- To send you important service notifications (e.g., disconnection alerts, welcome emails)
- To process your subscription and payments
- To provide customer support
5. Data Storage and Security
Your data is stored securely:
- All data transmission is encrypted using SSL/TLS protocols
- Passwords are hashed using bcrypt (one-way encryption)
- WhatsApp session data is stored securely in our database
- Database access is restricted to essential operations only
- We use reputable cloud infrastructure providers
While we implement industry-standard security measures, no system is completely immune to all threats. We cannot guarantee absolute security of your data.
6. Third-Party Services
ReplixPro integrates with third-party services to provide functionality:
- WhatsApp/Meta: For messaging connectivity (subject to WhatsApp's Privacy Policy)
- Payment Processor (Lemon Squeezy): For secure subscription payments (we do not store your full payment card details)
- Email Service (Brevo): For sending transactional emails (welcome, alerts, notifications)
- Hosting Provider: For server infrastructure
These services have their own privacy policies. We share only the minimum information necessary for them to provide their services.
7. What We Share with Third Parties
We may share limited information with third parties only in these circumstances:
- Email Service: Your name, email, plan type, and country for sending service emails
- Payment Processor: Email and subscription details for payment processing
- Legal Requirements: If required by law, court order, or government authority
We never share: Your WhatsApp messages, contacts/leads data, automation rules, or any sensitive business information with any third party.
8. Data Retention
We retain your data as follows:
- Account data: Retained while your account is active, deleted upon account deletion request
- Automation settings: Retained while your account is active
- Activity logs: Retained for 90 days for your reference
- Contact/CRM data: Retained until you delete it or close your account
- WhatsApp messages: Processed in real-time for automation; message history stored for your activity log
9. Your Rights
You have the following rights regarding your data:
- Access: View all your data through the dashboard (Settings, Leads, Activity History)
- Export: Export your contacts/leads data (Pro plan feature)
- Deletion: Delete individual contacts, or request full account deletion
- Correction: Update your account information through Settings
- Disconnect: Disconnect your WhatsApp session at any time
To request account deletion or data export, contact us through the support channels.
10. Cookies and Local Storage
We use essential cookies and local storage to:
- Maintain your login session
- Remember your preferences
- Enable the application to function properly
We do not use third-party tracking cookies for advertising purposes.
11. Children's Privacy
ReplixPro is intended for business use by individuals 18 years of age or older. We do not knowingly collect information from children under 18.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions about this Privacy Policy or your data, please contact us through the Help & Support section in the application (Pro users) or via email.